Refund policy

Zeesha Noor – Return & Refund Policy

At Zeesha Noor, your satisfaction matters to us. If something isn't right with your order, we're here to make it easy to return or exchange.

Return Eligibility

To be eligible for a return, items must be:

Unused, unworn, and unwashed
In their original condition with all tags attached
Returned in the original packaging (where possible)

Return Timeframe

You may request a return within [7 DAYS] of receiving your order. Requests made after this window may not be accepted.

How to Start a Return

Email us at 03069276621 with your order number and reason for return. We'll confirm your eligibility and provide instructions on where to send your item(s).

Refund Process & Timing

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be issued to your original payment method within [REFUND PROCESSING TIME]. Please note your bank or payment provider may take additional time to reflect the refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [7 DAYS] of delivery with your order number and photos of the issue. We'll offer a free replacement or full refund, and in these cases, return shipping costs (if applicable) will be covered by us.

Non-Returnable Items

The following items cannot be returned or exchanged:

Sale or clearance items
Items marked as final sale
[ADD ANY OTHER NON-RETURNABLE CATEGORIES, e.g. custom/stitched orders, undergarments, accessories]

Return Shipping Costs

For change-of-mind returns (not due to damage or our error), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, Zeesha Noor will cover the return shipping cost.